Radiology Dispatcher (Remote) - Full-Time-Overnight- Sunday, Monday, Tuesday, Wednesday, Thursday 10:00 p.m. to 6:30 a.m.

? Productivity: Must be able to assign/page between 180 ? 200 cases per 8 hour shift
? Display the ability to navigate the GPS tracking system in conjunction with our operating system.
? Assign Technologists to the proper general area and facilities as noted on the schedule...
? Page appropriate Technologist for ?STAT?, ASAP and PRIORITY homes efficiently.
? Communicate and report problems to the Internal Operations Center supervisor and respective Area Manager.
? Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
? Answer phones in a timely manner.
? When required, will assist the customer service representative with the overflow of client calls.
? Assign STAT cases within a reasonable time frame (1 ? 15 minutes).
? Assign regular calls within a reasonable time frame (1 ? 30 minutes)
? A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.

Primary Customers Of This Position And Type Of Contact
? External: Area Managers. Field Sales Personnel
? Internal: Technologists, customer service representatives

Qualifications Required
? Ability to work independently and with a team.
? High Speed Internet is required for this position.
? Strong customer service skills.
? Solid communication skills (verbal, written, and listening).
? Solid problem solving and decision making ability.
? Good organizational and analytical skills
? Ability to execute and prioritize multiple tasks.
? Professional demeanor and appearance.
? Must be flexible and adaptable to change.
? Ability to build relationships (respect, trust, consensus)
? Knowledge of customer service strategies.
? Ability to work independently in a high volume environment.
? Basic computer knowledge and Medical Terminology a plus but not required.
? A minimum of a High school Diploma or equivalent required

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