Remote Agent - Contact Center | WFH

Job Overview

We are seeking committed and empathetic individuals to become part of our remote Patient Care Representative team. This pivotal role involves assisting potential patients through their journey, from initial outreach to the arrangement of consultations. Join us in making a meaningful difference in the realm of dental implants while enjoying the flexibility of remote work.

Why Choose Us?
? Remote Work Flexibility: Experience the advantages of working from home, contributing to a collaborative and supportive team culture.
? Career Growth: Engage in professional development opportunities within a pioneering company dedicated to advancements in dental health.
? Make a Difference: Be instrumental in helping patients improve their dental health and confidence.
? Competitive Pay: Starting at $30 per hour with chances for performance-driven bonuses.

Key Responsibilities
? Qualify Potential Patients: Employ effective questioning techniques to understand patients? requirements and assess whether our dental implant solutions meet their needs.
? Provide Compassionate Support: Interact empathetically with prospective patients, addressing their concerns regarding dental implants and guiding them throughout their treatment journey.
? Manage Leads: Independently oversee incoming leads and inquiries, ensuring consistent follow-up and nurturing of relationships.
? Achieve KPIs: Strive to meet performance targets related to lead conversion and activity, primarily engaging with warm leads?no cold calling.
? CRM Management: Utilize CRM tools (e.g., Zoho CRM, Open Dental) to monitor activities, maintain detailed notes, and enhance workflow efficiency.
? Collaborate Effectively: Partner closely with sales and marketing teams to ensure alignment and address patient needs.

Required Skills
? Experience: Previous experience in customer service or sales, particularly within the healthcare or dental sectors, is preferred.
? Communication Skills: Proficient verbal and written communication, emphasizing empathy and clarity.
? Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a remote environment.
? Technical Skills: Familiarity with CRM systems (experience with Zoho CRM and Open Dental is advantageous) and proficiency in standard office software.
? Team Player: Strong aptitude for collaboration with cross-functional teams to achieve common objectives.

Qualifications
? Previous experience in customer service or sales, particularly in healthcare or dental fields, is preferred.
? Relevant certification or degree in healthcare or a related field is beneficial but not mandatory.

Compensation And Benefits
? Equipment provided
? Medical, Dental, Life, AD&D Insurance
? Short Term Disability
? Voluntary Benefits (Vision, Long Term Disability, Cancer, Accident, Critical Care, Hospital Indemnity)
? Paid Holidays, Vacation Time, Sick Time
? Flexible Schedules
? Merit Bonuses

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all candidates, irrespective of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, disability, marital status, genetic information, or any other legally protected status.

Employment Type: Full-Time

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