Remote - Amazon Connect Consultant

Title: Amazon Connect Consultant

Location: Remote

Duration: 6+Months

Job Description:

?Amazon Development with Amazon Connect experience.

?Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.

?Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.

?Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.

?Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.

?Act as the technical liaison between offshore technical team and customers/partners.

?Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).

?Lead delivery teams as a senior technical leader in a hands-on capacity.

?Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.

?IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.

?Excellent analytical and communication (oral & written) skills.

Nice to Have:

?Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect

?Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)

?Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel?)