Remote Associate Systems Analyst - Security Clearance Required (3rd Shift)

Description

We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide...

Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If you?re ready to be part of a dedicated team, we encourage you to apply today!

Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM)

Compensation and Benefits
? Competitive salary based on experience
? Health, dental, and vision insurance
? Retirement savings plan
? Paid time off
? Flexible working hours

Why you should apply for this position today

This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment.

Skills
? Active DoD Secret Clearance
? Strong written and verbal communication skills
? Excellent troubleshooting and conflict resolution abilities
? Flexibility to work varied hours and be on-call as needed
? Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus

Responsibilities
? Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems
? Provide timely incident management services, adhering to SLA metrics
? Document and troubleshoot technical questions and incidents from Emergency Responders
? Address issues related to system performance, security incidents, and access problems
? Train end-users on self-service resolution steps
? Collaborate with Engineering, Security, and Systems Administration teams
? Analyze and report on Service Level Performance against agreed SLAs
? Administer and maintain the ticket management tool
? Ensure compliance with applicable laws and regulations
? Maintain standard operating procedures

Qualifications
? Active DoD Secret Clearance is required
? Security+ CE certification (must be willing to obtain after starting)
? Demonstrated experience with Service Delivery and Incident Management processes
? Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM - 7:00 AM
? Limited travel may be required (0 - 4 times per year)

Education Requirements
? Bachelor?s degree in Information Technology, Computer Science, or a related field is preferred

Education Requirements Credential Category
? IT Service Management or related certifications are a plus

Experience Requirements
? Familiarity with Emergency Management systems is preferred
? Experience in IT service management and incident management processes

Why work in Sterling, VA

Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector

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