Remote Bilingual Customer Service Representative - Spanish | WFH

Job Overview
Elevate your career with a burgeoning small business dedicated to supporting federal clients. This position presents an exceptional opportunity to refine your professional skills, enhance communication capabilities, and gain valuable customer service experience within a fast-paced and dynamic work environment.
As an integral member of our committed customer service team, you will provide essential assistance to our 24/7 operational call center, catering to travelers with diverse needs, including enrollment inquiries and travel-related questions. Our dedication to effective communication is unwavering, supported by language-appropriate translators available to assist travelers globally through phone and email.
Key Responsibilities
? Respond promptly and accurately to inquiries from travelers worldwide regarding applications handled by the Department of Homeland Security (DHS) associated with re-entries, visa renewals, and travel/immigration matters.
? Interact with customers via phone and email, delivering precise and timely information based on approved response materials.
? Effectively manage multiple inquiries in a single email, utilizing government-approved templates for responses.
? Accurately input information into the Customer Database, ensuring correct grammar, spelling, and appropriate categorization of contact subjects and resolutions.
? Escalate any reportable communication to the relevant department as necessary.
? Provide clarification on policies and procedures for travelers, offering useful information on general travel assistance and DHS claims filing.
? Undertake additional responsibilities as required to support both the team and our customers.
Required Skills
? Strong familiarity with web-based applications.
? Exceptional verbal and written communication skills.
? Technical proficiency and the ability to navigate digital tools and platforms.
? Capability to handle customer inquiries in a clear and professional manner.
Qualifications
? U.S. citizenship is mandatory.
? Must fulfill all security eligibility requirements.
? Proficiency in both English and Spanish is essential.
? A Bachelor's degree from an accredited institution is required.
? At least 2 years of customer service experience.
? Aptitude for managing complex and high-pressure situations with professionalism, including effective de-escalation of challenging interactions.
Career Growth Opportunities
This role not only allows you to develop your professional skills but also lays the groundwork for future career advancement within the company. Join us to explore the potential for growth and progression in your career.
Company Culture And Values
We pride ourselves on fostering a collaborative and supportive work environment where clear communication and customer service excellence are paramount. Our team is dedicated to assisting travelers and ensuring timely support to meet their needs.
Compensation And Benefits
? Competitive salary commensurate with experience.
? Comprehensive benefits package, including healthcare and a 401(K) plan.
We are an Equal Opportunity Employer and do not discriminate based on race, creed, color, religion, national origin, ancestry, citizenship status, age, disability, sex, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
Employment Type: Full-Time