Remote Call Center Customer Support Rep

Description:

This position is available to candidates residing in the state of Idaho or Washington only...

About Finity

Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, remote bilingual (English/Spanish) Customer Service Representative to join our Call Center team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members.

About the Role

The CS Representative assists our members from our remote Call Center. This role is responsible for providing excellent customer service to the participants of several different health and wellness programs. The successful candidate will:
? Conduct inbound and outbound calls for our health and wellness incentive programs
? Summarize each call accurately and effectively by taking detailed notes
? Listen attentively to member questions and concerns; respond promptly with a resolution according to company guidelines
? Register members to wellness programs, administer health assessments, and conduct retention campaigns
? Assist members with navigating our wellness portals and ordering catalog items
? Manage multiple software interfaces for different wellness programs
? Follow best practices regarding HIPAA laws and protection of member?s PHI.

Salary: $19.25/hour

What We Offer

Our compensation package includes:
? Competitive paid time off benefit
? Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
? Professional development and tuition reimbursement funds
? Company-paid parental leave
? Opportunity for career growth and development
? 401(k) with company match.

All employees must comply with HIPAA & HITRUST security requirements.

This is a fully remote, in-home position available to candidates in Idaho or Washington. Reliable, high-speed internet required. Finity provides all necessary equipment.

Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status. Requirements: ? At least one year of customer service experience in a call center environment ? Performance-driven; able to meet daily and monthly benchmark goals ? Ability to work with different software programs and interfaces, including Five9 and MS Teams ? Must be comfortable with a high volume of inbound and outbound calls ? Ability to remain professional and composed during each call ? Ability to meet Finity's productivity requirements in a remote home office setting ? Excellent attendance record and punctuality ? Ability to type at least 65 WPM ? Must be able to use computer/monitor throughout the course of the work day ? High-speed internet connection required (at least 50 mbps) ? Must have a quiet, distraction-free space to work without background noise ? Bilingual in English/Spanish is required