Remote- Call Center Scheduler, Access Point

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere in the United States
• Excellent total compensation package, including 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program
• Supportive and collaborative work environment focused on employee wellbeing
• Chance to make a positive impact on patient access to care

What to Expect (Job Responsibilities):
• Answer inbound patient scheduling calls and address concerns in a satisfactory manner
• Schedule, reschedule, and cancel patient appointments accurately following established protocols
• Collect and perform data entry of required patient demographic and insurance information
• Utilize professional communication skills to assist patients with their scheduling needs
• Maintain accurate documentation and assist with other projects as assigned by management

What is Required (Qualifications):
• High School Diploma required; Associate's Degree or Bachelor's degree preferred
• Minimum of one year of previous call center or customer service experience
• Basic healthcare knowledge preferred
• Must be available for scheduled work shifts
• Exceptional communication and listening skills

How to Stand Out (Preferred Qualifications):
• Experience in a healthcare-related customer service role
• Familiarity with scheduling software systems
• Ability to de-escalate situations involving dissatisfied customers

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