Remote Chat Support Agent(Entry-Level) at Rogers Group Inc. - Ennis Sand and Gravel

Job Summary:

We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner...

Key Responsibilities:

?Respond to customer inquiries and issues via live chat

?Resolve customer complaints and concerns in a timely and professional manner

?Provide product and service information to customers

?Troubleshoot and resolve technical issues with guidance from senior agents

?Document customer interactions and update records in our database

?Meet and exceed customer satisfaction and performance targets

?Collaborate with colleagues to achieve team goals and objectives

?Stay up-to-date with product knowledge and company updates through training and development programs

Benefits:

?Competitive hourly rate and benefits package

?Opportunity to work with a dynamic and innovative company

?Professional development and growth opportunities

?Flexible working hours and remote work options

?Access to cutting-edge technology and tools

?Recognition and rewards for outstanding performance

?Paid time off and holidays

?Opportunity to work with a talented team of customer service professionals

Requirements:

?0-1 years of experience in customer service or chat support

?Excellent communication, typing, and problem-solving skills

?Ability to work independently in a remote setting

?Strong attention to detail and organizational skills

?Proficiency in chat software and technology

?High school diploma or equivalent required; degree in a related field preferred

Working Conditions:

?Remote work environment

?Flexible scheduling, with occasional overtime as needed

?Must have reliable internet access and a dedicated workspace

We offer:

?Comprehensive training and support

?Ongoing coaching and feedback

?Opportunities for advancement and career growth

?Collaborative and supportive team environment

?Flexible remote work arrangements

?Access to cutting-edge technology and tools

Available shifts and compensation: We have available shifts all days of the week. Compensation is $21.00 - $47.00/hour.

About Rogers Group Inc. - Ennis Sand and Gravel: Rogers Group Inc. - Ennis Sand and Gravel is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.rogersgroupinc.com.

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