Remote Chat Support Specialist

Job Description:
Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat... support.

Responsibilities:
• Respond to customer inquiries and resolve issues through live chat
• Provide accurate and timely information on insurance plans and benefits
• Troubleshoot technical issues with online tools and resources
• Collaborate with team members to ensure a seamless customer experience
• Maintain detailed records of customer interactions and transactions
• Adhere to company policies and procedures regarding confidentiality and data security

Requirements:
• Energetic and dedicated personality traits
• Strong attention to detail and problem-solving skills
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and web-based applications
• Experience in customer service or support roles
• High school diploma or equivalent required

Benefits:
• Vision insurance
• Paid Time Off (PTO)
• Gym membership

Working Environment:
At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.

Deadline to Apply:
August 8, 2024

Equal Opportunity Statement:
Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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