Remote Contact Center Assistant

Remote, USA Full-time Posted 2025-03-08

Answer incoming calls and respond to customer inquiries with professionalism and empathy
Use a variety of communication channels (phone, email, chat) to assist customers with their needs
Provide accurate information regarding products, services, and pricing
Process orders, returns, and exchanges efficiently and accurately
Handle customer complaints and issues in a timely and effective manner
Collaborate with team members to identify trends and improve overall customer satisfaction
Maintain detailed records of customer interactions and transactions
Previous experience in a customer service or contact center role
Excellent communication skills and a customer-focused mindset
Ability to multitask and prioritize tasks effectively
Proficient in using CRM software and other contact center technology
Strong problem-solving abilities and attention to detail
Flexibility to work part-time hours and occasional evenings or weekends
Relocation allowance for eligible candidates
Travel opportunities for training and professional development
Profit sharing program for eligible employees
Embrace a culture that challenges norms and encourages bold thinking