Remote Customer Experience Analyst

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Job Title: Remote Customer Experience Analyst (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,300 USD/month

Schedule: 9:00am - 6:00pm EST Saturday - Wednesday (weekdays can be flexible)

Job Overview:

As a Customer Experience Analyst, you will play a critical role in providing best-in-class support to our client's customers and will serve as the frontline in their interactions with their brand. A typical day will consist of responding to customer support emails, educating customers on our client's product, corresponding with their retailers and using data to inform process and product improvements for a superior customer experience.

Responsibilities: ? Field inbound customer communication via multiple channels (chat, emails, social media, phone calls) and resolve customer requests with expediency ? Identify and track customer issues and complaints to ensure transparency and a best-in-class customer experience ? Keep abreast of the clients various coverage offerings & partnerships, to quickly respond to customers? coverage inquiries ? Escalate technical and process-flow issues to the Development and Product teams ? Collaborate with their claims team as needed such as collecting information for claims on a call or scheduling a repair or service appointment

Qualifications, Skills and Key Competencies:
? 2 years of experience in a customer support/experience role for a US based business
? Weekend and flexible availability
? Strong verbal & written communication skills
? Passion for customer service and technology - a real people person
? Experience working for a small team or startup
? Experience working cross-functionally
? Driven and ready for a challenge - able to take initiative
? Empathetic, smart and ambitious
? Technical, detail-oriented mindset, with the ability to analyze and synthesize data
? Can-do attitude: no task is too small or too large
? Strong organizational skills
? Able to identify gaps and propose solutions
? Able to multitask in a high-pressure environment, while meeting and managing deadlines
? Down-to-earth, engaging personality
? Great sense of humor!
? Great English, both written and spoken
? Must be located in Latin America

Nice-to-haves:
? Experience with Zendesk & live chats
? Familiarity with e-commerce, fintech, or insurance

Application Disclaimer: Please Read Before Proceeding

To ensure a fair evaluation process, please submit all required information on the application form. Kindly note that resumes and recordings must be in English; any other language will lead to disqualification. Also, ensure your voice recording lasts at least 30 seconds. Applications without a voice recording will be automatically disqualified.

If you apply for more than one position, we will only consider your application for the first job you applied for. However, if you do not qualify for the first position but meet the requirements for another, we can consider you for the relevant role. To streamline the process and ensure fair consideration, we kindly request that you apply to a maximum of three jobs and that you only apply to jobs that you truly qualify for based on the stated requirements and qualifications.

We value your interest and look forward to reviewing your application. Thank you

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