Remote Customer Experience- Email, Chat, Call

We are seeking a dedicated and customer-oriented professional to join our team as a RemoteCustomer Experience Agent.This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. ? Key Responsibilities and Duties:** ? Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner ? Plan and sell transportation, accommodations, insurance and other travel services ? Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations ? Use promotional techniques and prepare promotional materials to sell itinerary tour packages ? Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary ? Provide accurate, valid, and comprehensive information by utilizing the right methods/tools ? Maintain a positive, empathetic, and professional attitude toward customers at all times ? Keep records of customer interactions, process customer accounts, and file documents ? Follow communication procedures, guidelines, and policies ? Take the extra mile to engage customers and build a loyal client base ? Work collaboratively with team members to improve the overall customer service experience ? Stay up-to-date with new products, services, and policies ? Qualifications:** ? Proven customer support experience or experience as a client service representative ? Strong phone contact handling skills and active listening ? Familiarity with CRM systems and practices ? Excellent communication and presentation skills ? Ability to multi-task, prioritize, and manage time effectively ? High school diploma or equivalent; college degree preferred ? Skills and Competencies:** ? Customer orientation and ability to adapt/respond to different types of characters ? Strong problem-solving skills ? Proficiency in written and verbal communication ? Comfortable with technology and able to work effectively in a remote setting ? Work Environment:** ? This is a fully remote position that requires a quiet, dedicated workspace ? Must have reliable high-speed internet and a personal computer/phonesuitable for professional work ? Benefits:** ? Opportunities for career advancement ? Supportive work environment with a focus on work-life balance ? Flexible schedule ? Support team- we have a support team to help you grow in the company ? Daily Training Available ? Agents Perks ? Tips&BonusPay ? ???Generous commissions and incredible business opportunity!

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