Remote Customer Handling Assistant at CVS Health (work from home)

Job Summary
Join CVS Health as a Remote Customer Handling Assistant, where you can work from the comfort of your home while being part of a leading healthcare company. This is a part-time position, offering competitive hourly compensation. You?ll work flexible hours, typically under 4 hours per day, providing an excellent opportunity to balance your personal and professional life. As a CVS Health employee, you?ll enjoy a range of benefits, including health and dental insurance, paid training, paid vacations, and more.
Job Description
As a Remote Customer Handling Assistant at CVS Health, you will play a crucial role in delivering exceptional service to our customers, ensuring they receive the support and guidance they need. You will handle various inquiries, ranging from prescription details to product information and general customer service concerns. This position is ideal for individuals who are detail-oriented, possess strong communication skills, and have a genuine desire to help others.
In this role, you?ll have the opportunity to work in a flexible and adaptive environment, where you can balance work with other personal commitments. Our robust virtual training program will equip you with the necessary skills and knowledge to excel in your role. You?ll also be part of a supportive team that values collaboration, innovation, and quality service.
Requirements
? High-speed internet connection and a suitable home office setup.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to manage multiple tasks efficiently.
? Customer service experience, preferably in a remote setting.
? Proficiency in using digital communication tools and platforms.
? Availability to work flexible hours, including weekends if needed.
Responsibilities
? Provide timely and accurate information to customer inquiries via phone, email, and live chat.
? Resolve customer issues and complaints with empathy and professionalism.
? Maintain detailed and accurate records of customer interactions.
? Assist customers with navigating CVS Health?s online resources and self-service options.
? Collaborate with team members to improve customer service processes.
? Participate in ongoing training and development to enhance service delivery.
? Adhere to company policies and procedures while ensuring customer satisfaction.
Benefits
? Comprehensive health and dental insurance plans.
? Paid training to ensure you are well-prepared for your role.
? Paid vacations and holidays to support work-life balance.
? Opportunities for career advancement within CVS Health.
? Flexible schedule to accommodate personal and family commitments.
? Access to an employee wellness program.
? Discounts on CVS Health products and services.
Educational Qualifications
? A high school diploma or equivalent is required.
? Additional training or certification in customer service is a plus.
Experience
? Prior experience in a customer service role is preferred, especially in a remote or virtual setting.
Company Overview
CVS Health is a leading healthcare company dedicated to improving the lives of individuals by providing accessible, high-quality healthcare services and products. With a presence in communities across the nation, CVS Health continues to innovate and expand its services to meet the needs of its customers. As part of our commitment to excellence, we focus on creating a supportive and dynamic work environment for our employees, offering opportunities for growth and development. Join us and be part of a team that values compassion, collaboration, and customer satisfaction.

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