Remote Customer Handling Assistant at CVS Health (work from home)

Job Summary

Join CVS Health as a Remote Customer Handling Assistant, a work-from-home opportunity designed to provide exceptional customer service. This is a part-time position with flexible working hours of up to 4 hours a day. The salary is competitive and paid on an hourly basis. As a leading healthcare company, CVS Health offers a range of benefits including health and dental insurance, paid training, and paid vacations. This remote position allows you to work from the comfort of your home, offering a flexible schedule that can adapt to your lifestyle.

Job Description

As a Remote Customer Handling Assistant at CVS Health, you?ll be at the forefront of delivering exceptional customer service, engaging with customers to resolve their inquiries and issues efficiently. This role is pivotal in maintaining CVS Health?s reputation for excellence in customer care. You will employ your communication skills, patience, and problem-solving capabilities to ensure that customers have a positive experience with our services.

You?ll be working closely with the customer support team, collaborating to improve service delivery and customer satisfaction. The role provides an opportunity to develop your skills in a supportive and engaging environment, with training provided to ensure you have the tools needed to succeed.

Requirements

? Excellent verbal and written communication skills.

? Proficient in using computers and familiar with various software applications.

? Ability to work independently, demonstrating strong self-motivation and time management.

? Prior experience in a customer service role is preferred but not required.

? Strong problem-solving skills and a good understanding of conflict resolution techniques.

? Reliable internet connection and a quiet home workspace.

? Flexibility to adapt to different customer service technologies and methods.

Responsibilities

? Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

? Provide accurate information regarding CVS Health products and services.

? Handle and resolve customer complaints with patience and efficiency.

? Document customer interactions and maintain customer records.

? Collaborate with team members to improve customer service strategies.

? Stay informed about updates to company policies and products.

? Participate in ongoing training sessions and workshops.

Benefits

? Health and dental insurance coverage.

? Paid training programs to enhance your skills.

? Paid vacations for relaxation and recharging.

? Opportunities for career advancement within CVS Health.

? Flexible working hours tailored to your schedule.

Educational Qualifications

? High school diploma or equivalent required.

? Additional courses in customer service or communications are a plus.

Experience

? Previous experience in customer handling is advantageous but not mandatory. On-the-job training will be provided.

Company Overview

CVS Health is a renowned healthcare company dedicated to helping people on their path to better health. As a leader in the pharmacy healthcare industry, we are committed to innovation and providing superior customer service. Our work environment is built on a foundation of respect, diversity, and inclusion. Join us in making a meaningful difference in the lives of our customers and communities. At CVS Health, your contributions matter, and together we help create a healthier world.

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