Remote Customer Service Representative

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities
? Provide exceptional patient service in the name of the client
? Contact patients via telephone to collect payment on medical bills
? Communicates accurate information to patients in a clear, concise and professional manner
? Review patient accounts and documents patients? interaction and feedback
? Negotiates appropriate and reasonable payments with customers
? Sets up patient payments via check, electronic transfer or credit card
? Responsible for understanding and complying with all policies and procedures
? Meets or exceeds established goals
? Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
? All other duties as assigned by management

Required Skills/Knowledge
? Customer/Client Focus
? Communication Proficiency
? Confidentiality/Integrity
? Teamwork Orientation
? Basic computer skills necessary

Education/Experience
? Customer service experience preferred
? Prior medical billing or healthcare revenue cycle experience strongly preferred
? High school diploma or General Education Development (GED) Certificate required
? One to two years of college preferred

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