Remote Customer Service Representative

Enova International is hiring! We provide a pay rate of $17.00/hr., coupled with a quarterly performance bonus and various other incentive programs. This role is entirely remote; however, candidates must reside in the state of Iowa, Illinois, Indiana, Minnesota, Missouri, or Wisconsin.

About Enova...

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus? platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks?in order to create accessible credit for millions.

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service.

Requirements: ? Experience in a call center setting is preferred ? Proficient in phone communication and verbal skills, with a keen ability to actively listen ? Familiarity with CRM systems and their practices ? Customer-centric approach with adaptability to various personality types ? Multitasking abilities, adept at setting priorities and managing time effectively Benefits: ? Health, dental, and vision insurance including mental health benefits ? 401(k) matching plus a Roth option ? PTO & paid holidays off ? Paid parental leave ? DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) ? Employee recognition and rewards program ? Plus so much more! Shifts available: ? Must be available to work between the hours of 8:00 am - 8:00 pm. Most schedules may require availability to work one weekend day.

salary: $35,359 - $35,360 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities
? Respond to incoming customer calls, addressing their questions and providing service
? Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
? Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
? Uphold exceptional customer service standards through articulate and effective verbal and written communication
? Keep customer accounts meticulously updated with accurate information

Skills
? Customer Service
? Customer support
? CRM
? Typing Skills
Qualifications
? Years of experience: 1 year
? Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days