Remote Customer Service Representative/Dispatcher

Remote, USA Full-time Posted 2025-05-04

We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.

Job Role

SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.

Positions Schedule:
? Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
? Monday-Friday: Remote work from home 8-5PM (one hour lunch break) (not on Wednesday)

Qualifications
? Previous call center experience - 1 year
? Must be able to type ~70 wpm
? Ability to handle high call volume
? Ability to work independently as well as within the dispatch team
? Be familiar with main cities and locations in Northern Virginia
? Must be able to accurately document information into our customer data base (Service Titan)

Remote Work Qualifications:

SSI will provide a laptop and cell phone but candidates must provide:
? High Speed internet
? Quiet Workspace with minimal background noise

Benefits/Culture
? Medical, Dental, Vision, STD, LTD & Life Insurance
? 401k retirement with match
? 7 Paid Holiday s per year
? Paid Vacation & Personal Days
? Continued education with periodic classes

Apply Job!

Apply for the Job

Remote Customer Service Representative/Dispatcher

Remote Work Qualifications:

Similar Remote Jobs

Remote Customer Service Representative/Dispatcher

Remote Customer Service Representative

Assistant Manager - Hiring Immediately

Call Center Representative (Remote / No Phone Calling / No Experience)

(Data Entry Online Job) Job At Home CVS Pharmacy $27/Hour ? WFH

Amazon Remote Jobs Data Entry - From Home (US)

Disney Data Entry Remote jobs - Work From Home, No Experience, No Degree

Customer Success Manager

Amazon Package Delivery Driver - Earn $19.00 - $20.00/hr

Entry Level Marketing Coordinator

Principal Solutions Architect, Amazon Business

Product Tester Jobs at Amazon No Experience

Online Order Filling Team Associate

Email and Chat Support Jobs (Remote) - No Prior Experience, Earn $25-$35/Hour

Home-Based Product Tester - Flexible Hours & Competitive Pay at Get It Recruit - Marketing

Remote Amazon Customer Service Jobs ? No Experience

Work-From-Anywhere Enrollment Expert - US ONLY

Data Entry Clerk Typing Fully Remote

Remote Paid Search Ads and Google Analyst

LMSW/LPC-A (Fully Remote in CT, Part-Time, 12 hour min, Monday-Friday)