Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

Job Description:

Join Sagility: Elevate Your Career in Healthcare Customer Service!

Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Join Us and S.O.A.R
? S - Spark Curiosity
? O - One Team, One Direction
? A - Action for Results
? R - Right by... Right Purpose

We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

Benefits:
? Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
? Performance incentives
? Paid training in a state-of-the-art video training environment
? Comprehensive health plan available after 90 days
? Employee wellness and engagement programs
? Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives

Responsibilities: ? Promptly and effectively manage all incoming calls ? Conduct research to provide effective solutions for customer issues ? Document all calls accurately ? Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation ? Strive to achieve daily team quality and customer satisfaction goals

What We Are Looking For:
? Unwavering commitment to perfect effort
? Punctuality and dedication
? Ability to thrive in a fast-paced environment
? Proficiency in navigating various computer applications
? Drive to exceed caller expectations
? Desire to build and enhance current skills
? Positive attitude and teamwork orientation
? Previous healthcare experience is a plus
? Previous call center experience is required

Requirements: ? 18 years of age or older ? High School Diploma or equivalent ? Minimum of 1 year in a single job, preferably in a call center customer service environment ? Reliable attendance with no missed time in the first 90 days ? Ability to type 25 wpm ? Strong oral and written communication skills ? Comfort with desktop computer systems ? Hardwired internet connection with speeds greater than 5MB upload and 10MB download ? Secure, private work area at home ? Flexible schedule availability (Monday-Saturday)

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

United States of America

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