Remote Customer Support Assistant

Job Description:

Nike is seeking a Remote Customer Support Assistant to join our team in Los Angeles, California. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support. The ideal candidate will be energetic, resilient, and possess excellent time management and planning skills...

Responsibilities:
• Provide exceptional customer support via phone, email, and chat
• Assist customers with product inquiries, order tracking, and issue resolution
• Maintain a high level of professionalism and empathy in all interactions
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date on product knowledge and company policies
• Meet or exceed performance metrics and goals set by management

Requirements:
• 3+ years of experience in customer support
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Energetic and resilient personality traits
• Strong time management and planning skills

Benefits:
• Free accommodation for remote work
• Parental leave for eligible employees
• Profit sharing opportunities
• Opportunities for career growth and development

Working Environment:
At Nike, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where all employees can thrive and succeed.

Deadline to Apply:
Interested candidates should submit their applications by September 20, 2024.

Equal Opportunity Statement:
Nike is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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