Remote Customer Support Representative

Job Overview

Join our esteemed organization as a Customer Support Representative in a fully remote capacity after an initial training phase. This role is an ideal opportunity for individuals eager to enhance their customer service and technical assistance skills in a supportive professional environment.

Key Responsibilities
? Manage 30-50 inbound calls daily from patients or caregivers.
? Deliver exceptional customer service and entry-level technical support.
? Ensure prompt and effective call resolution, maintaining an average call duration of 1:45.
? Utilize your problem-solving capabilities to troubleshoot basic technology issues.

Required Skills
? Customer Service Expertise: A polite and professional demeanor when engaging with patients.
? Technical Aptitude: Basic troubleshooting experience with technology.
? Call Center Experience: Exposure to high call volumes is advantageous.

Qualifications
? Must have a reliable internet connection with a minimum ISP speed of 30 Mbps.
? Ability to connect a computer directly to a network cable.
? Reliable transportation for training during the first week in Beachwood, OH.
? Completion of a drug and background check prior to employment.

Career Growth Opportunities

This position serves as an excellent entry point to further career advancements within our organization. You will benefit from comprehensive training and ongoing professional support, equipping you with essential skills for future roles.

Company Culture and Values

Our organization fosters a culture of teamwork and continuous learning, ensuring our employees feel valued and supported in their roles. We are committed to creating a diverse and inclusive work environment that promotes personal and professional growth.

Networking and Professional Opportunities

By joining our team, you will have the chance to build connections with professionals in the field, facilitating skill development and collaborative initiatives.

If you're ready to contribute positively and thrive in a dynamic setting, we invite you to apply for this exciting opportunity today!

Employment Type: Full-Time

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