Remote Front Desk Associate | WFH

Job Title: Front Desk Associate - Remote | WFH
Job Overview
We invite you to become a vital part of our team as a Front Desk Associate, where you will be instrumental in providing exceptional customer service and support for our in-house programs. In this role, you will handle essential tasks such as issuing rental skates, processing registrations, and managing billing operations.
Key Responsibilities
? Extend a warm greeting to each customer, ensuring a welcoming atmosphere.
? Accurately record sales transactions, manage registrations, and efficiently handle payments.
? Perform routine administrative duties, including answering phone calls, filing, and updating program boards.
? Uphold a tidy and inviting environment for both guests and team members.
? Enroll customers in various programs, including hockey leagues.
? Offer detailed information regarding facility options, entertainment, sports, and relevant rules and regulations.
? Cultivate a comprehensive understanding of all in-house programs.
? Ensure all participants in public programs complete the necessary online waivers.
? Assist with the setup and takedown of on-ice partition boards, nets, and other essential equipment as required.
Required Skills
? Strong customer service aptitude with a genuine desire to assist others.
? Dependable team player who maintains a positive demeanor.
? Competence in reading and interpreting written instructions.
? First aid certification is advantageous.
? Willingness to work flexible hours, including nights, weekends, holidays, and special events.
Qualifications
? Previous experience in customer service is preferred.
? A high school diploma or equivalent is desirable.
Career Growth Opportunities
This position offers avenues for skill enhancement in customer service and program management, paving the way for potential future advancement within the organization.
Company Culture And Values
We pride ourselves on fostering a lively and customer-centric work environment where teamwork, positivity, and a welcoming atmosphere are paramount. Our commitment to excellent service and a supportive workplace culture sets us apart.
Compensation And Benefits
? Competitive hourly wage.
? Flexible scheduling options to accommodate various lifestyles.
? Opportunities for overtime during peak events and busy seasons.
Employment Type: Full-Time