Remote Healthcare Service Representative | WFH

Job Overview

We are actively seeking an enthusiastic Healthcare Customer Service Representative to join our remote team. This role is vital in supporting a healthcare-related government client, where your commitment to exceptional service will directly impact the lives of individuals in need...

Key Responsibilities
? Deliver empathetic and compassionate support to customers, ensuring their inquiries are addressed with sensitivity.
? Provide confident and accurate information by utilizing online resources and program materials to respond to customer questions effectively.
? Demonstrate technical proficiency using call center systems and the internet to fulfill customer requests efficiently.
? Uphold high service quality standards by consistently meeting departmental metrics and adhering to established protocols.
? Educate customers regarding program details, ensuring clarity and understanding of the information provided.
? Handle sensitive information with the utmost discretion, strictly following all security protocols.
? Ensure a reliable internet connection, maintaining a stable setup through hardwiring via an Ethernet cable.

Required Skills
? Strong customer focus and a high level of empathy in interactions.
? Ability to provide accurate information confidently and decisively.
? Proficient in navigating call center systems and utilizing internet resources effectively.
? Commitment to maintaining quality service standards and metrics.
? Excellent communication skills to educate and inform customers clearly.
? Discretion in managing sensitive information.
? Technical aptitude to ensure a reliable remote working environment.

Qualifications
? High School Diploma or GED (required).
? Prior experience in a customer service role, particularly within the healthcare sector (required).
? Proficient computer skills and a dependable internet connection are essential for this remote position.
? Ability to pass a language knowledge assessment.

Career Growth Opportunities

Joining our team offers the potential for professional development and skill enhancement in the healthcare customer service domain, setting the stage for future advancement within the company.

Company Culture And Values

We take pride in fostering a diverse and inclusive work environment. Our commitment to equality ensures that all applicants, regardless of background, are welcomed and valued.

Networking And Professional Opportunities

As part of our esteemed organization, you will have the opportunity to engage with a network of professionals dedicated to excellence in customer service, enabling collaborative growth and development.

Additional Information

This position requires the ability to pass a comprehensive background check due to its affiliation with a government client.

We invite you to become part of our mission to positively impact lives through your customer service expertise.

Employment Type: Full-Time

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