Remote Insurance Professional

Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation?s military, but we all share in the mission to give back to those who did. We believe in our core values of honesty, integrity, loyalty and service. This position is remote, work from home, in a call center type... of environment, that is highly structured and regimented.*** We are seeking a dedicated Business Insurance Agent
? Mid-Level for our Commercial Lines department! This is a full-time, hourly, non-exempt position. Training Schedule: Monday
? Friday 13-15 weeks of training 8:00am-4:30pm CST (9:00am-5:30pmEST) (All other time zones align to CST schedule). Work Schedule: Monday
? Friday 9:30am-6:00pm CST (9:30am-6:00pm EST) (West Coast align to CST Schedule) In this role you will work within defined guidelines and frameworks, advising High Net Worth members, non-members and/or business owners on insurance and risk management. We use a full suite of Insurance products including and not limited to High Value Personal Lines Products and/or Commercial Insurance Products to address each member and/or non-member?s unique risk profile. Classify member?s and/or non-members business and provide accurate risk management and risk mitigation solutions while using knowledge of B2B sales cycles for success.
? Conduct account reviews, by using the carrier renewal cycle, and understanding the members? and nonmembers? risk profile to provide consultative advice and appropriately address and mitigate the risk.
? Research industry trends and evolving regulatory environment (state and national), improving understanding of meaningful technical/financial issues.
? Use sophisticated knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings.
? Leverage understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to settle accurate replacement values.
? Provide select account service for member?s and nonmember?s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems.
? Facilitate initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers? risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs.
? May work with underwriters on sophisticated accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.
? Ensure risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting.
? High Net Worth/Private Client Experience and ability to handle sensitive information.
? Excellent communication and customer service skills. 4 years of Commercial Lines Insurance account management experience writing new business. (Not including renewals and/or Servicing)
? 4 years working experience quoting and binding directly with the insured.
? Experience with Agency Management Systems and/or Salesforce.
? Compensation: USAA has a method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Relocation assistance is not available for this position. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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