Remote Jobs at Delta (Customer Service Representative)

? *Job Summary:**
? *Job Type:** Remote, Full-Time
? *Salary:** $20 per hour...
? *Working Hours:** 40 hours per week
? *Company:** Delta Airlines
? *Location:** Georgia
? *Benefits:** Health, Dental, Paid Training, Paid Vacations, Retirement Savings Plan, Employee Discounts, Career Advancement Opportunities

Description

Delta Airlines is seeking a dedicated and customer-oriented Remote Customer Service Representative to join our team. This role involves providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring a smooth and pleasant travel experience. The ideal candidate will be a proactive problem solver with excellent communication skills and a passion for customer service.

As a Remote Customer Service Representative, you will be the first point of contact for our passengers. Your responsibilities will include managing customer interactions through various channels, including phone calls, emails, and live chats. You will represent Delta Airlines? values, ensuring every customer receives top-notch service.

Requirements

1. High School Diploma or GED.

2. Proficiency in English; additional languages are a plus.

3. Excellent verbal and written communication skills.

4. Strong problem-solving abilities.

5. Ability to work independently and manage time effectively.

6. Comfort with using computers and customer service software.

7. Previous customer service experience is preferred.

Responsibilities

1. Handle inbound customer inquiries via phone, email, and chat.

2. Provide accurate information about flight schedules, ticket prices, and other services.

3. Resolve customer complaints and concerns promptly and effectively.

4. Process ticket changes, cancellations, and refunds.

5. Assist customers with special requests such as wheelchair assistance and dietary requirements.

6. Maintain comprehensive and up-to-date knowledge of Delta Airlines? policies and procedures.

7. Document customer interactions and update records in our customer relationship management (CRM) system.

Benefits

? Health Insurance

? Dental Insurance

? Paid Training Programs

? Paid Vacations

? Retirement Savings Plan

? Employee Discounts on Flights and Services

? Career Advancement Opportunities

Educational Qualifications

? High School Diploma or GED is required.

Experience

? Previous customer service experience is an advantage but not mandatory. We provide comprehensive training to all new hires.

Company Overview

Delta Airlines, one of the world?s largest global airlines, is known for its exceptional customer service and operational reliability. We are dedicated to making air travel enjoyable and accessible for millions of people around the world. With a commitment to diversity, sustainability, and innovation, Delta Airlines provides an inclusive and forward-thinking work environment.

Join Delta Airlines and be part of a premier aviation company that values your skills and career growth. We look forward to welcoming you to our team and helping you achieve your professional goals.

Apply today and start your journey with Delta Airlines!

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