Remote Live Chat Agent

About us:

Exit Experts is an industry-leading company working to streamline and simplify the customer exit processes for multiple businesses. Our primary goal is to aid in customer retention and effectively maintain company standards of service. As a team, we're customer-focused, innovative, and always look forward to bringing onboard individuals who are a natural at customer interactions...
The Opportunity:

We currently have an accessible remote opportunity for the position of Live Chat Agent. This an entry-level job catering to candidates with a knack for seamless and eye-catching customer service. In this role, you will interface directly with customers, understand their needs, and guide them through our resources to enhance their experience. Job Responsibilities:

• Act as the first point of contact for customers via online live chat. - Assist customers with any inquiries or issues and escalate when appropriate. - Share relevant information about our services and features to enhance customer understanding. - Work diligently to meet and exceed customer service and productivity targets. - Collaborate with various internal teams to ensure customer's needs are thoroughly addressed.
Desired Qualifications:

• Previous experience in a customer service role, preferably in a remote position. - Excellent written communication skills, specifically in a digital environment. - Proficiency with various tech platforms and tools for customer support. - Ability to process customer data accurately. - Multitasking capability and ability to work under pressure.
Nice-to-Haves:

• Experience in delivering customer solutions based on the customer?s needs. - Prior experience in dealing with complex customer inquiries or issues. - Familiarity with CRM software. - A proactive approach to problem-solving