Remote Live Chat Agent at Sullivan Solutions LLC

Remote, USA Full-time Posted 2025-03-08

Respond to customer inquiries and provide support through live chat in a timely and professional manner.
Identify customer needs, offer solutions, and assist with troubleshooting issues.
Provide accurate information about products, services, and policies.
Handle multiple chat sessions simultaneously while maintaining a high level of service.
Escalate complex issues to the appropriate department for further assistance when necessary.
Maintain a high standard of customer satisfaction and contribute to the company's reputation for excellent service.
Keep detailed and accurate records of customer interactions and transactions.
Work closely with other team members to resolve customer issues and improve service delivery.
Prior experience in customer service, preferably in a live chat or online support environment.
Strong typing and multitasking skills.
Excellent written communication skills with attention to detail and grammar.
Ability to remain calm and professional in high-pressure situations.
Proficiency with live chat software and familiarity with CRM tools.
A customer-first attitude with problem-solving capabilities.
Ability to work independently in a remote environment while staying productive and efficient.
Experience working in e-commerce, technology, or related fields.
Knowledge of troubleshooting common technical issues.
Bilingual or multilingual communication skills are an advantage.