Remote Live Chat Agent (Entry-Level)

Job Description:

We're seeking an enthusiastic and customer-focused Remote Support Agent to join our team. As an entry-level representative, you'll provide exceptional support to customers via phone, email, chat, or social media, resolving issues and ensuring customer satisfaction...

Responsibilities:

. Respond to customer inquiries and resolve issues promptly and professionally.

. Provide accurate product/service information and troubleshooting assistance.

. Utilize software and tools to track customer interactions and resolve issues.

. Collaborate with internal teams to resolve complex customer issues.

. Meet or exceed customer satisfaction and productivity targets.

. Maintain up-to-date knowledge of products/services and industry trends.

Requirements:

. High school diploma or equivalent.

. 0-2 years of customer service experience.

. Excellent communication and problem-solving skills.

. Ability to work independently in a remote environment.

. Reliable internet connection and quiet workspace.

. Proficiency in Microsoft Office and customer relationship management (CRM) software.

Preferred Qualifications:

. Associate's or Bachelor's degree in Business, Communications, or related field.

. Previous remote work experience.

. Certification in customer service or related field (e.g., CCNA, CSP).

. Familiarity with helpdesk software and CRM systems.

Technical Requirements:

. Computer with up-to-date operating system and software.

. High-speed internet connection (25 Mbps+).

. Noise-cancelling headset and webcam.

. Smart phone or tablet (optional).

Work Schedule:

. Flexible scheduling (part-time or full-time).

. Ability to work varied shifts, including evenings, weekends, and holidays.

Compensation and Benefits:

. Opportunities for professional growth and advancement.

. Comprehensive training program.

. Remote work environment.

. Benefits package (health, dental, vision).

Available shifts and compensation: We have available shifts all days of the week. Compensation is $17.00 - $42.00/hour.

About Jireh Cooler Co.: Jireh Cooler Co. is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.jirehcooler.com.

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