Remote Outbound Call Center Rep | Work from Home

Job Overview

Join our passionate team dedicated to enhancing lives and driving positive change within the healthcare sector. As an Outbound Call Center Representative, you will connect with members of various Medicare Advantage and Medicaid health plans to offer and coordinate complimentary in-home or virtual healthcare evaluations. Your role will be vital in achieving productivity, quality, and... customer service objectives within the Member Engagement department.

Key Responsibilities
? Conduct an average of 50 outbound calls hourly using an automatic dialer to present, clarify, and schedule complimentary in-home or virtual health evaluations.
? Follow standardized scripts to ensure clarity in communication, addressing any inquiries or concerns with professionalism and tact.
? Maintain an upbeat, energetic, and professional attitude while engaging with clients, health plan members, and colleagues.
? Achieve daily departmental targets, including 300-400 outbound calls and scheduling 24 appointments per day, while adhering to attendance and quality benchmarks.
? Make necessary adjustments to appointments for members and providers, including rescheduling or cancellations.
? Track and report performance metrics, such as call volumes and appointment outcomes, through designated reporting systems.
? Promptly escalate member complaints and concerns to the Member Engagement Manager.
? Participate in peer coaching sessions to support team development and enhance overall performance.
? Comply with HIPAA and other privacy regulations when handling protected health information.

Required Skills
? At least 1 year of call center experience or 2 years of general work experience.
? Proven ability to persuade and manage rebuttals while treating all members with respect and courtesy.
? Exceptional communication skills with a friendly and approachable demeanor.
? Strong computer proficiency, including the ability to navigate multiple systems during calls.
? Proficiency in the English language is essential.

Qualifications
? High School Diploma or equivalent is preferred.
? Experience in an outbound call center or high-volume environment is highly desirable, particularly with an auto dialer and scripted interactions.
? Ability to adhere to a structured daily schedule, including designated start times and breaks.

Career Growth Opportunities

This role offers a unique platform for professional development and career advancement within a well-respected organization. Engaging in peer coaching and collaborating with experienced team members will foster your growth in the healthcare sector.

Company Culture And Values

We pride ourselves on fostering a supportive and professional work environment. Team members are encouraged to maintain professionalism with clients and one another, cultivating a culture of respect and excellence.

Compensation And Benefits
? Comprehensive Medical, Dental, and Vision insurance effective from the first day of the month following your start date.
? Competitive bi-weekly pay with potential for monthly commission bonuses.
? 401(k) plan, employee stock purchase options, and tuition reimbursement program.
? Employee discount programs to enhance your work-life balance.

Work From Home Requirements

To be eligible for this remote position, you must have reliable internet service with a minimum upload/download speed of 10MB. The company will provide necessary equipment (keyboard, monitor, computer, headset), while you will be responsible for your own workspace furniture and maintaining a suitable work environment.

Employment Type: Full-Time

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