REMOTE Patient Onboarding Call Center Representative

About Luna
Physical therapy is powerful?for developing strength, managing emerging conditions, or recovering from surgery. But it?s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all.
Here at Luna, the Patient Call Center Representative (better known as Onboarding Associate within our Concierge Team) will be responsible for answering incoming calls from both new and recurring patients and scheduling them with available physical therapists in Luna?s network. Our ideal candidate will be able to work efficiently while exhibiting exceptional communication skills and professionalism in order to ensure a high level of customer service and patient satisfaction.
What you will do:
? Manage the... registering, scheduling and rescheduling for all new and existing patients
? Record Management ? Ensure the proper information is obtained and communicated with the patient (i.e. identification, patient history, insurance information, missed appointment policy, therapist arrival instructions, intake form, etc.)
? Receive, screen and coordinate telephone calls from healthcare providers
? Place outbound calls and emails to patient leads
You will be a good fit if you have:
? Office Admin experience, 1 year required
? Demonstrates a high level of customer service and interpersonal communication skills
? Call/Contact center or other high call volume experience, 1 year preferred
? Proficient with Google Suite
? Highly detail-oriented
? Ability to multi-task in a fast-paced work environment
? High School Diploma or equivalent
? Must be able to work in the US without restriction
? Open availability - MUST BE ABLE TO WORK AT LEAST ONE WEEKEND DAY IF NEEDED!
What Luna can offer you:
? Medical, dental & vision benefits
? 401k
? Employee referral program
? A fun collaborative work environment with a fast-growing, innovative company that is changing the face of healthcare!
? Remote work from home options for those who reside 50+ miles from our Rocklin, CA or Nashville, TN offices, with continued satisfactory performance. (Please note, if you reside less than 50 miles from either Rocklin, CA or Nashville, TN, you will be required to complete 3+ months of in office training and will then be able to work a hybrid schedule with continued satisfactory performance)
$16 - $20 an hour
Hourly rate is dependent upon experience and location.
Physical therapy, delivered.www.getluna.com
Luna Values
Care Exceptionally
We value safety and trust even when mistakes occur. We prioritize open and purposeful communication, addressing concerns early and often. We apply creative and innovative efforts aimed at enabling the success of our patients, therapists, physicians, partners, and team members.
Incredibly Relentless
We prioritize persistence even over immediate success. We understand that continuous effort often leads to greater long-term achievements. We empower each other to make decisions, and approach our goals deliberately and holistically.
Be Impactful
We prioritize fewer high-impact goals over lots of low-impact goals. We are decisive, yet keep an open-mind. We assume positive intent, and hold one another accountable. We know that the details matter, and take ownership in solutions that prioritize the patient and therapist experience.
Become 1% Better, Every Day
We value continual growth over the professional 'comfort zone.' We have a culture of curiosity and an obsession for constant improvement. We believe there's always a better way to do things. We celebrate our successes and learn from our failures

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