Remote Service Desk Tech - Contract in NC

Job Overview

We are seeking a dedicated and skilled Service Desk Technician to join our team on a contract basis. This remote position offers a competitive W-2 rate of up to $30/hour for a 1-year engagement. The chosen candidate will be tasked with providing exceptional technical support and resolving incidents and service requests submitted by our customers across various platforms...

Key Responsibilities
? Act as the primary point of contact for customer-submitted incidents and service requests, offering advanced technical support via phone, email, chat, and ticketing systems.
? Conduct thorough research and analysis to troubleshoot both routine and complex technical issues, documenting findings accurately.
? Collaborate with the Service Desk management team to ensure effective problem resolution and escalate issues as necessary.
? Promote a positive customer experience through high-quality service and support, tailored to a diverse clientele.
? Maintain a flexible work schedule, which may include weekends and holidays, ensuring coverage for our 24/7 service desk.

Required Skills
? Outstanding customer service abilities with a strong emphasis on user satisfaction.
? Advanced troubleshooting and problem-solving capabilities in various technologies, including Microsoft Windows, Office suite, O365, and network connectivity.
? Proficient communication skills, both verbal and written, with an ability to convey technical information clearly to non-technical users.
? Enhanced computer literacy and familiarity with IT Service Management applications, preferably ServiceNow.
? Ability to follow complex technical procedures and demonstrate reliability, ownership, and urgency in managing tasks.

Qualifications
? An Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or a related field from an accredited institution.
? 2-4 years of relevant work experience, or an equivalent combination of education and experience.
? Familiarity with ITIL methodology and certifications such as HDI Support Center Analyst or ITILv3 Foundation, A+ certification, are highly preferred.

Career Growth Opportunities

This role provides a unique opportunity for professional development within the IT service management field. We encourage continuous learning and the application of industry best practices, particularly ITIL methodologies, to enhance your career trajectory.

Company Culture And Values

We are committed to fostering a service-oriented culture that prioritizes technical excellence and customer satisfaction. Our team values proactive communication and collaboration, ensuring that all members contribute positively to the customer experience.

Compensation And Benefits
? Competitive W-2 rate of up to $30/hour.
? Flexible remote work environment with adaptable scheduling options.
? Opportunity to engage in a dynamic and supportive work setting that emphasizes personal and professional growth.

Employment Type: Contractor

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