Remote WFH Full Time Customer Service Representative

Position: Customer Service Representative
Employment Type: Full-Time
Location: Remote (Work from Home...

About Us

[Light House] is dedicated to providing exceptional service and support to our customers. We believe in fostering a collaborative and inclusive work environment where every team member can thrive.

Job Summary

As a Remote Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding support, resolve inquiries, and ensure a positive customer experience.

Key Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
? Assist customers with product information, troubleshooting, and issue resolution.
? Maintain detailed records of customer interactions and transactions.
? Identify and escalate complex issues to appropriate departments.
? Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
? Collaborate with team members to improve processes and enhance customer experience.
? Stay updated on product knowledge, company policies, and industry trends. Qualifications
? High school diploma or equivalent; college degree preferred.
? 1-2 years of experience in customer service or a related field.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Proficient in using customer service software and Microsoft Office Suite.
? Ability to work independently and manage time effectively.
? Reliable internet connection and a quiet workspace. Benefits
? Competitive salary and performance-based incentives.
? Flexible work schedule.
? Health, dental, and vision insurance.
? Paid time off and holidays.
? Professional development opportunities. How to Apply

Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and why they would be a great fit for our team.

[Light House] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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