Second-Level IT Support Specialist (m/f/d)

? Technical Support: Provide advanced technical support for hardware and software issues that cannot be resolved by first level support.
? Maintain and manage IT infrastructure and endpoints, including desktops, laptops, printers, and other peripherals.
? Incident Management: Capture, classify, prioritize and resolve technical incidents to ensure all issues are resolved efficiently and... effectively.
? Troubleshooting: Diagnose and troubleshoot complex technical issues to minimize downtime and ensure smooth operation.
? Software Installation and Configuration: Install, configure and upgrade operating systems and software applications as required.
? M365 services: very good knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams and other collaborative applications.
? IMACD Experience: Perform installation, move, add, change, and delete tasks for IT resources.
? endpoint management and security: manage and configure endpoints, including updating operating systems and software, implementing security patches and policies.
? User Training: Train end users on efficient use of IT resources and tools.

? Completed training or degree in Information Technology or equivalent qualification.
? Extensive experience in second-level IT support or similar technical support role.
? In-depth knowledge of hardware and software problem resolution.
? In-depth knowledge of Windows operating system administration.
? Strong communication skills and the ability to convey complex technical information in an understandable manner.
? Problem solving skills and the ability to work under pressure.
? Very good German language skills (c1)

? 30 days of paid vacation, internal and external training opportunities, MyN ? Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
? Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
? Flat hierarchies and a long-term, stable job with attractive development opportunities

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