Senior Manager, Customer Experience (Remote)

Who we want:

? Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members...
? Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
? Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
? Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.

What you will do:

? Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
? Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics
? Analyze and anticipate changing market dynamics and customer needs
? Lead a team that can collaborate with key opinion leaders to design educational materials and services
? Identify competitive and market trends that support the development of training platforms
? Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc
? Set direction and shape future needs for entire medical education program offering
? Drive improvements in the delivery of our medical education programs
? Establish metrics, analyze results and define areas of improvement/action plans
? Build strategy and execution plans
? Communicate long-term strategy to key stakeholders to gain organizational alignment
? Ability to manage budget, evaluate past decisions and prioritize new investments
? Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
? Actively contribute to the development of mid to long term vision
? Be a source of proposal for innovative alternative
? Continuously look ahead incorporating customer input
? Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
? Establish MedEd Communication strategies within global Stryker plan
? Define desired communication plan consistent with Medical Education global strategy

Minimum Qualifications (Required):

? Bachelor?s degree required
? 10+ years of work experience required

Preferred Qualifications (Strongly desired):

? MBA preferred
? 7+ years medical device or Medical Education experience preferred
? 4+ years of people management experience preferred
? Excellent presentation and interpersonal communications skills
? Strong analytical and problem-solving skills
? Ability to manage multiple projects while delivering on established timelines
? Ability to be persuasive in the absence of organizational authority
? Must be able to understand and work within complex interdivisional procedures and policies
? Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
? $112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

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