Senior Program Manager (Senior Customer Success Manager)

Employer Industry: Healthcare Technology

Why consider this job opportunity...
• Comprehensive benefits package including medical, vision, dental, life, and disability insurance
• Free health insurance options available
• Unlimited vacation time and generous paid holidays, sick leave, and parental leave
• Opportunity for career advancement and professional development in a collaborative environment
• Flexibility to work remotely with occasional travel to Indianapolis for business needs
• Perks at Work membership for discounts on shopping, travel, and more

What to Expect (Job Responsibilities):
• Serve as the strategic customer success manager for assigned enterprise healthcare clients, including pharmaceutical and insurance companies
• Help clients evaluate qualitative and quantitative data to drive business improvement using the employer's platform
• Manage stakeholder relationships and conduct meetings to ensure clients achieve meaningful outcomes
• Collaborate with other teams to enhance the customer experience and mitigate risks
• Identify opportunities for upsells and expansion in collaboration with the Revenue Team

What is Required (Qualifications):
• Bachelor's degree in Business, Healthcare, Informatics, or related fields
• At least 5 years of experience in a B2B client-facing role such as Account Manager or Customer Success Manager
• Strong interpersonal skills across all levels of an organization
• Proven experience leading large, cross-functional projects
• Experience with web applications and adaptability to new technologies in a fast-paced environment

How to Stand Out (Preferred Qualifications):
• At least 5 years of SaaS experience
• At least 5 years of experience in the healthcare industry, including pharmaceutical, provider, or health insurance/payer
• Strong skills in data synthesis, including interpretation and analysis of qualitative and quantitative data

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits

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