Senior Salesforce Administrator (CPQ)

Who We Are
Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.
We're doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500? list of fastest-growing companies ?and we're just getting started.
Job Description
The Senior Salesforce Administrator will play a critical role in managing and optimizing SmartRent's Salesforce environment. This role requires technical expertise in Salesforce administration, a strong grasp of business workflows, and experience with DevOps practices. You'll work closely with cross-functional teams to deliver a tailored and efficient Salesforce experience, ensuring platform alignment with business goals.
Responsibilities
? Salesforce Administration: Oversee the daily operations and maintenance of the Salesforce platform, including user access, role management, and data security.
? Customization & Configuration: Design and implement custom objects, fields, page layouts, workflows, and validation rules to meet SmartRent's business requirements.
? Data Management: Ensure data accuracy and integrity, conducting regular audits and managing imports/exports as needed.
? Process Automation: Leverage automation tools, such as Salesforce Flow and Process Builder, to streamline processes and enhance efficiency.
? Integrations: Support integrations between Salesforce and other systems, such as ERP, marketing automation, and customer support tools.
? Reporting & Analytics: Develop complex reports and dashboards to support data-driven decision-making.
? User Support & Training: Provide training and support to ensure effective use of Salesforce features and promote adoption.
? Compliance & Security: Ensure compliance with security standards, data privacy regulations, and SmartRent's internal policies.
? Perform other duties as requested.
Required Qualifications
? 5+ years as a Salesforce Administrator, with at least 2 years in a senior or lead role.
? Must possess a Salesforce Certified Administrator license/certification.
? Excellent communication skills with the ability to interface with both technical and non-technical stakeholders.
? Ability to work effectively in a high-growth, fast-paced environment.
Technical Skills
? Salesforce Administration & Configuration:
? Proficient in user management, custom objects, fields, page layouts, record types, and permissions.
? Advanced understanding of automation tools like Salesforce Flow, Process Builder, and Workflow Rules.
? Data Management & Quality:
? Experience with data loading tools (e.g., Data Loader) for bulk data updates.
? Skilled in data hygiene, including de-duplication and ensuring data accuracy.
? Salesforce CPQ:
? Architect and optimize Salesforce CPQ solutions to support complex pricing models, advanced product configurations, and scalable quoting processes, aligning with business strategies and driving operational excellence
? Reporting & Analytics:
? Expertise in creating complex reports and dashboards, and familiarity with Salesforce Reporting Snapshots for trend analysis.
? Knowledge of Einstein Analytics is beneficial.
? Integrations:
? Experienced with REST and SOAP APIs, and integration platforms like MuleSoft or Zapier for data flow across systems.
? Knowledge of AppExchange tools to expand Salesforce functionality.
? Change Management / DevOps:
? Proficiency in using Change Sets and Gearset for version control, deployment management, and seamless release cycles.
? Skilled in unit testing, test plans, and quality assurance to ensure stable and high-quality deployments.
? Familiarity with tools such as Git for version control, and Copado or Salesforce DX (SFDX) for CI/CD and release management.
? Basic Development Skills (Preferred):
? Familiarity with Apex, Lightning Web Components (LWC), and Visualforce.
? Security & Compliance:
? Knowledge of data protection regulations such as GDPR, CCPA, and HIPAA to ensure compliance and data security.
Preferred Qualifications
? Salesforce Advanced Administrator ? Preferred for advanced reporting, complex automation, and app customization.
? Platform App Builder ? Ideal for designing data models and creating custom applications.
? Sales/Service Cloud Consultant ? (Depending on focus) Demonstrates expertise in configuring sales or service processes.
? Additional certifications, such as Einstein Analytics or Community Cloud Consultant, are a plus.
? Experience with MuleSoft
For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:
? Do the hard work and go out of your way to deliver excellence
? Own outcomes and learn from your mistakes
? Are a collaborative and supportive team player; win or lose you lift others up
? Value authenticity, other's perspectives, and diversity in the workplace
? Have a passion for smart tech and the real estate industry
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