SEPHORA* REMOTE 1099 Chat & Voice CSR - $18/hr base *Start on 10/18* - #MSP

Sephora Beauty Advisor (Voice & Chat). Bilingual preferred but not required (English & Spanish)

PAID TRAINING STARTS 10/18...

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners?we can?t resist the fun of working with people. Each connection, each relationship matters.

Training Start Date: Friday 10/18/24
? New Hire Orientation: Friday 10/18, 9:00am -5 pm EST
? Training Schedule:
? OPTION A: Monday 10/21 - Friday 10/25 2pm EST - 10:30pm EST
? OPTION B: Tuesday 10/22 - Saturday 10/26 9am EST - 5:30pm EST
? Nesting on Week 2: Will be the same as your Production Schedule
? Attendance MUST be 100%

(5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (3:40pm EST - 12:10am EST)

OR

(5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays (7am - 5pm EST)
? Schedules cannot be negotiated.
? Overtime may be needed during Holidays/Promotional Periods

Pay:
? $18/Hour plus the ability to earn a bonus based on performance.

Qualifications:

?Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

?Strong desire to be helpful and take ownership to resolve customer situations

?Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar

?Positive outlook and enthusiastic attitude

?Conscientious team player

?Driven by delivering results

?Dependable and consistent, history of good attendance

?Naturally curious with an aptitude for learning and understanding quickly

?Ability to multitask by reading, typing, and navigating through applications while speaking to customers

?Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES:

?Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

?Demonstrate high standards for quality service

?Keep up to date with product/procedural knowledge and assessing industry trends

?Work in tandem with the quality and training team to self-manage performance expectations

?Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

?Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

?Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

?Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

?Strict adherence to key performance indicators (KPI) as set by management.

?Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

?Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS:

?2-3 years? experience in a business/professional environment; preferably in the service industry

?Comparable experience in an office environment encouraged

?Self-starter and ability to manage workload efficiently

?Exceptional written communication skills

?Demonstrate ability to deliver a high level of client service under high volume

?Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

?Professional, upbeat, and engaging oral and/or written communication

?Ability to develop relationships with clients, even in difficult situations

?Ability to advise and counsel clients in a quick and efficient manner

?Must be computer literate and internet savvy, e-commerce and online shopping experience preferred

?Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

?Excellent Data Entry skills / 45-55 wpm minimum

?Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

?Vacation blackout period applies during the holiday season and promotional periods

?Punctuality is essential

Equipment is NOT provided.

Work at Home Equipment:
? Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible*

TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed: ?Dual Core 1.2 GHz or better?. Intel Core i3 or AMD Ryzen 3 or better Hard Drive ?40 GB or more of available space ?100 GB or more of total space

Memory:
? 8 GB of RAM or better

Operating System:
?Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )?. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors
?1280 x 1024 (SXGA) screen resolution
?1920 x 1080 (Full HD or 1080p)

?One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements:

Standard Connection / Speed
?Must have Hard-wired connection (no wireless/WiFi)
?Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
?Internet connection must not be shared with more than 3 devices in the same location.

PAID TRAINING STARTS 10/18!!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 30 per week

Benefits:
? Referral program

Shift:
? 10 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift

Education:
? High school or equivalent (Required)

Experience:
? Customer service: 1 year (Required)
? Live chat: 1 year (Preferred)
? Call center: 1 year (Required)
? Beauty or cosmetics: 1 year (Preferred)

Language:
? English (Required)

Location:
? Tennessee (Required)

Work Location: Remote

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