Service Desk Technician II (Remote)

Job Detail
??Job Code 730389
??Tax Term W2 Hourly1099Corp To Corp...
??Career Level Mid Level
??Experience 2 Years
??US Work Status US CitizenGreen Card HolderEADH-1B - Temporary Visa
??Job Duration 03 Months
??Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently, we are looking for a qualified individual to work as a Service Desk Tech II with our direct client. **This is a remote position.
??DIT Service Desk is the 24?7?365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II?? provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens.
??The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level.
??This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.

Skills
??Excellent customer service and interpersonal skills.
??Enhanced computer literacy.
??Experience on a Service Desk supporting voice & working with service providers, understanding DIT?? telephony environment & support.
??Experience with ServiceNow and or Nice CX One technology.
??HDI Support Center Analyst, ITILv3 Foundation A+ certification highly perferred
??Advanced trouble shooting skills with Microsoft Office/Windows 10
??Subject matter experience in one or more areas including voice, desktop, mainframe, &/or M365.
??Ability to establish proactive relationship with customer and provide training

Required skills

&/or M365 desktop MAINFRAME ServiceNow and or Nice CX One technology Subject matter experience in one or more areas including voice

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