Service Support Specialist

Job Summary:

Amazon Inc. is seeking a dedicated Service Support Specialist in the state of Washington. This is a full-time position offering a competitive salary. The working hours will be standard full-time hours. We offer an array of benefits including health, dental, paid training, and paid vacations.

Job Description:

As a Service Support Specialist, you will play a crucial role in ensuring the seamless operation of our customer service processes. Your primary responsibilities will involve responding to customer inquiries, troubleshooting issues, and providing exceptional customer support.

Requirements:

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in a customer service role is a plus.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Proficiency in computer applications and customer service software.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to resolve complex issues.
• Provide feedback to management to improve customer service processes.

Benefits:

• Health and Dental Insurance
• Paid Training
• Paid Vacations
• Employee Discount
• 401(k) with company match

Educational Qualifications:

• High School Diploma or equivalent; Bachelor? degree preferred.

Experience:

• Previous experience in a customer support role is a plus but not required.

Company Overview:

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. We are committed to building a diverse and inclusive workplace.

Why Join Amazon:

Joining Amazon means being part of a team that is dedicated to innovation and excellence. We offer a dynamic work environment where your contributions are valued and your professional growth is supported. At Amazon, you will have the opportunity to work with a talented team and make a significant impact.

Equal Opportunity Employer Statement:

Amazon is an equal opportunity employer. We believe that each employee contributes directly to Amazon’s growth and success, and we are committed to fostering an inclusive environment free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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