Sr CC Vendor Relationship Manager

Essential Functions:

Participate in vendor selection processes which includes business requirement scoping, request for proposals, and onboarding awarded vendors.

Monitor vendor performance against contractual obligations, provide feedback, and mitigate any operational and performance risk identified.

Act as the primary point of contact for the vendor and ensure they have the information needed from Lowe's to be successful.

Review vendor invoices and ensure charges are in alignment with established agreements, and work through any adjustments as needed.

Clearly articulate vendor performance and any remediation plans to internal stakeholders.

Provide leadership to an internal team of analysts by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback.

Provide insights and recommendations to internal cross-functional team members to drive continuous improvement efforts.

Requirements:

Business Administration, Finance, or International Studies, or related field or 5+ years of additional equivalent work experience

6 years Contact center operations, operations support and/or workforce management experience

3 years experience with analytics, reporting, analyzing data and interpreting into actionable targets

Leadership experience with direct or indirect report responsibility

Experience working closely with leadership (director-level and above)

Exceptional attention to detail with a high degree of accuracy

Pay Range: $95,500.00 - $159,200.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our
benefits page
.

Lowe's hourly

remote

associates cannot reside in Alaska, California or Hawaii. Lowe's salaried

remote

associates cannot reside in Alaska or Hawaii.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment

in accordance with

applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance,?nd the California Fair Chance Act.

Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information

and products; partnering, supervising, and

regularly working

with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.

Pay Range: $95,500.00 - $159,200.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.