Student Success Manager -- Remote | WFH

About Us
With a legacy spanning over 80 years, we are pioneers in education and professional advancement. Embracing the synergy of education and technology on a global scale, we are committed to fostering collaboration, innovation, and creativity to provide unparalleled educational experiences. Our mission is to create an inspiring environment where individuals can thrive and make a meaningful... impact on the world around them.
Position Overview
Join us in shaping the future of education! You will play a pivotal role in guiding and supporting prospective students through their journey from enrollment to graduation. This position offers a unique opportunity to engage with students, understand their career aspirations, and provide tailored guidance to help them achieve their goals.
Primary Responsibilities
Advise and mentor students on career paths and program selection, ensuring alignment with their aspirations.
Guide prospective students through the enrollment process, offering personalized support.
Facilitate the onboarding of enrolled students, providing financial guidance from enrollment to graduation.
Cultivate strong relationships with students, offering continuous support and ensuring alignment of career goals with degree outcomes.
Familiarize students with admissions requirements, academic policies, and available resources.
Service a cohort of students while meeting predetermined metrics.
Encourage student progression and engagement with advanced degree opportunities.
Ensure compliance with state and federal regulations, standards.
Maintain proficiency in school-specific programs and processes.
Minimum Qualifications
Bachelor's degree in Business, Education, Psychology, or Communications.
Minimum of 3 years of relevant experience in counseling/advising, customer service, or sales.
Proficiency in technology tools such as Cvue, Salesforce, CampusLogic, Brightspace, and Microsoft Office/Google Apps.
Excellent communication, interpersonal, and problem-solving skills.
Ability to understand and navigate online education platforms.
Strong work ethic, adaptability, and attention to detail.
Additional Benefits
Remote work for a flexible work-life balance.
Comprehensive retirement package, including 401K company match and tuition assistance programs.
Competitive health benefits starting from day one.
Generous paid time off, including holidays, vacation, personal, sick leave, volunteer days, and diversity and inclusion days.
Location:
This position is remote/nationwide within the USA.
Join Our Team
We are committed to fostering diversity, inclusion, and innovation in our community. We value the unique perspectives and backgrounds that each team member brings, enabling us to better serve our students in a rapidly evolving global market.
We are an Equal Opportunity Employer. All positions are compensated at a minimum of $15 per hour or $31,200 per year for full-time positions. Compensation may vary based on job level, skills, experience, and education.
Employment Type: Full-Time

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