Support Desk Agent – Full-Time

Job Summary

Job Type: Full-Time

Salary: $18 – $22 per hour

Working Hours: 40 hours per week

Company: Amazon

Location: California

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Plan with Company Match

Description

Amazon is seeking a motivated and customer-focused Support Desk Agent to provide top-notch technical support to our internal and external clients. As a Support Desk Agent, you will be the first point of contact for users experiencing IT issues, ensuring their problems are resolved quickly and efficiently. This role requires excellent communication skills, technical aptitude, and a strong commitment to delivering outstanding customer service.

Requirements

• High school diploma or equivalent; Bachelor’s degree in IT or related field preferred


• 1-2 years of experience in a technical support or customer service role


• Excellent verbal and written communication skills


• Basic understanding of computer systems, mobile devices, and other tech products


• Ability to troubleshoot and diagnose technical issues


• Customer-oriented mindset with the ability to manage stressful situations calmly and effectively

Responsibilities

• Provide first-level support for IT issues via phone, email, and chat


• Diagnose, troubleshoot, and resolve technical problems


• Document all support interactions in the ticketing system


• Escalate complex issues to higher-level support teams as needed


• Follow up with users to ensure issues are resolved


• Maintain up-to-date knowledge of company products and services


• Assist in training new team members

Benefits

• Health, Dental, and Vision Insurance


• Paid Training and Certifications


• Paid Time Off and Paid Vacations


• 401(k) Plan with Company Match


• Opportunities for Career Advancement

Educational Qualifications

• High school diploma or equivalent; Bachelor’s degree in IT or related field preferred

Experience

• 1-2 years of experience in a technical support or customer service role

Company Overview

Amazon is a global leader in e-commerce and cloud computing, committed to delivering exceptional services and products to our customers. We pride ourselves on fostering an inclusive and innovative work environment where employees can thrive. Join our team and contribute to our mission of being Earth’s most customer-centric company.

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