Support Services Specialist

Job Summary

Amazon Inc. is seeking a dedicated and detail-oriented Support Services Specialist to join our dynamic team in Washington State. This is a full-time position with a competitive salary starting at $50,000 annually. As a Support Services Specialist, you will be working 40 hours per week. Join Amazon and enjoy a range of benefits, including health and dental insurance, paid training, paid vacations, and more.

Job Description

Requirements

– High school diploma or equivalent; a Bachelor? degree is preferred.

– Minimum of 2 years of experience in a customer service or support role.

– Excellent verbal and written communication skills.

– Strong problem-solving abilities and attention to detail.

– Proficiency in Microsoft Office Suite and other relevant software.

– Ability to work independently and as part of a team.

Responsibilities

– Provide exceptional customer service via phone, email, and live chat.

– Troubleshoot and resolve customer inquiries and issues in a timely manner.

– Maintain accurate records of customer interactions and transactions.

– Collaborate with other departments to provide comprehensive support to customers.

– Assist in the development and implementation of support policies and procedures.

– Participate in training sessions and stay updated on product knowledge.

Benefits

– Comprehensive health and dental insurance.

– Paid training programs to enhance your skills.

– Generous paid vacation and leave policies.

– Employee discounts on Amazon products.

– Access to wellness programs and resources.

Educational Qualifications

– High school diploma or GED required.

– Bachelor? degree in Business Administration, Communications, or a related field preferred.

Experience

– At least 2 years of experience in a similar support or customer service role is required.

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence, committed to delivering the best possible service to our customers. Our innovative culture and diverse workforce make Amazon a unique place to work, where your contributions are valued and your career can thrive.

Why Join Amazon

Joining Amazon means becoming part of a company that values innovation, customer obsession, and a commitment to excellence. We offer a collaborative work environment, opportunities for career advancement, and the chance to make a meaningful impact on a global scale.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.

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