Support Specialist (Remote)

Employer Industry: Technology and Consumer Electronics

Why consider this job opportunity...
• Salary up to $58,000, based on experience and language skills
• Opportunity for a four-day work week, with shifts from Thursday through Sunday
• 100% remote position, allowing for flexibility in work location
• Eligibility for a discretionary bonus of 5% of annual salary for active employees at fiscal year-end
• Comprehensive benefits package including health insurance, 401(k) plan, and paid vacation
• Dynamic and collaborative work environment focused on continuous improvement

What to Expect (Job Responsibilities):
• Provide Tier 2 technical support and solutions to customers via phone calls, emails, and live chat
• Educate customers on website tools and resources to enhance their experience
• Document all customer interactions and support issues in the ticketing system
• Demonstrate empathy and responsible judgment to ensure optimal customer outcomes
• Collaborate with team members to deliver exceptional customer experiences

What is Required (Qualifications):
• Minimum 2 years of proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries
• Experience with video conferencing tools such as Zoom Rooms and Microsoft Teams Rooms
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills
• Experience supporting B2C customers within a high-contact support center

How to Stand Out (Preferred Qualifications):
• Experience with cellphones, apps, and Bluetooth technology
• Associate's or Bachelor's Degree preferred, or a combination of some college and relevant experience
• Proven ability in conflict resolution and relationship management
• Strong interpersonal skills to build relationships with customers
• Desire to learn and adapt within a fast-paced environment

#Technology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits

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