Technical Customer Care Specialist I

At Cox Automotive we?re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we?re looking for people to join our mission to be a force for good in the world. Come build a better future with VinSolutions , part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer Care I position. This... is a Call Center position where most of the troubleshooting is over the phone. As the Technical Customer Care Specialist I you will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position. This is a remote, work from home opportunity and training for this role will begin April 29, 2024. The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM ? 6PM Central Time . The role is completely remote, however candidates must be okay working in the Central Time Zone ? As a Technical Support Specialist, you will represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues ? Demonstrate strong interpersonal and communication skills, while working with diverse audiences ? Exhibit personal responsibility, accountability, and teamwork ? Troubleshoot difficult problems with either the customer?s configuration, our software, or other vendor integration points ? Provide one-on-one training to new and existing customers as needed while working on support tickets ? Identify and resolve issues that prevent users from utilizing our software ? Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status ? Maintain strong working knowledge of released products ? Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed Minimum Requirements: ? High School Diploma/GED ? Generally, less than 2 years of experience ? Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed. ? Must have excellent written and verbal communication skills. ? Requires attention to detail and the ability to adapt to change. ? Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system. Preferred Requirements: ? College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience. ? Ability to analyze, troubleshoot, and document issues related to system performance and functionality. ? Experience supporting online products and services. ? Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc. ? Experience supporting mobile devices such as IOS and Android

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