Telecom Business Manager

Job Posting Title: Telecom Business Manager Req ID: Job Description: Enterprise Technology/Telecom is looking for an individual with accomplished professional experience to manage a Telecom Business team consisting of eight hourly Cast Members. In this role, you will lead a team that consists of procurement, financial and mobility operations. This position requires a candidate who has a positive attitude and is passionate about service, support, and developing a talented team. The ideal candidate is a thought partner who is highly motivated and a self-starter. The Telecom Business Manager must have a strong background in accounting and finance to address operational and financial risk associated with technology Managed Service Providers (MSP). The Telecom Business Manager reports to the Senior Manager of Telecom & Network Services. Responsibilities: ? Grow and develop a talented team of hourly Cast Members in Telecom ? Partnering with executives, stakeholders, and technical team members to shape project reporting and forecasting, and provide perspective on the economic benefits ? Financial Management (LTP, AOP, ACP) - review, analyze and present to Management and Executives through partnership with senior leaders and finance ? Responsible for analysis, facilitation, reporting and providing recommendations for process improvement, improving quality, optimizing costs, and establishing appropriate process metrics and process controls thus driving outcomes and decisions. ? Prepare dynamic messages for different audiences including management and other high-level executives ? Identifies and interprets trends and patterns in datasets to locate influences and drive process improvements ? Works with process owners and stakeholders to design a future-state business process that is better suited to the goals of the program or initiative ? Engages leadership and other departments to obtain support and buy-in for changes ? Ensure Service Now (SNOW) metrics and operations support of mobility users are monitored and responded to Qualifications: ? 5+ years' experience as a Sr Analyst with 3+ years demonstrated experience in finance, data analysis or business processes ? Must possess strong quantitative and analytical skills combined with solid business and financial acumen ? Advanced Excel abilities (Nested statements, pivot tables, charting, combining functions like Index, Match, Offset, and Indirect) ? Oversees the building of analyses, data visualizations, and multi-functional reporting that provides critical support to the operations and decision-making ? Strong relationship building skills and a highly professional 'client service orientation' ? Charismatic, dynamic, and effective communicator, able to leverage influence without authority to meet high profile and dynamic objectives ? Must be an excellent team player who possesses solid interpersonal and organizational skills ? Flexible, special-projects orientation coupled with solid multi-tasking abilities ? High energy level, strong work ethic, self-driven, independent thinker who is results-oriented and decisive ? Accustomed to managing large scale, multi-million, multi-year, highly matrixed projects ? Strong written and verbal communication skills to convey data and analysis to internal and external customers; effectively able to extract and explain the 'story' from the data ? Intermediate knowledge of the features, functions, and transaction processes in SAP ? Intermediate knowledge of SQL, R and or SAS to business analysis ? Proven success collaborating with a range of partners while understanding multiple perspectives ? Ability to participates in and lead change management activities associated with process improvement. ? Engages leadership and other departments to obtain support and buy-in for changes. ? Partners with management, project champions, and process owners to align process improvement initiatives with business objectives. Required Education: ? Bachelor's Degree from a 4-year college in Accounting, Finance, Data Analysis; professional certification desired but not required (ITIL, PMO and or IIBA) or equivalent work experience Preferred Education: ? Graduate degree in Data Analytics, Technology, Finance, or related field (MBA, MSA, etc.) Job Posting Segment: Other Ops Job Posting Primary Business: Telecom Svcs (WDW) Primary Job Posting Category: Telecom Services Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2024-12-30