Temp Customer Experience Trainer

This is a temporary position that will end by or before May 1, 2025.

Responsibilities:

Responsibilities include but are not limited to:
?Coordinate new hire, progression, and enhancement training.
?Train new and existing employees on client projects emphasizing customer confidentiality and security.
?Develop non-classroom communication and training materials.
?Assess individual participant and class performance.
?Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
?Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
?Thrive as a team player in a fast paced, high energy, change oriented environment.
?Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
?Perform other related duties and assignments as required and assigned by supervisor or manager.

Position Requirement:
?Must be able to work remotely
?Must be flexible to work any 8 hours between 8AM-10PM EST
?Must be willing to learn and adapt
?Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
?Requires solid organizational, administrative, leadership and time management skills.
?Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
?Must have a keen sense of attention to detail, taking the initiative.
?Must be enthusiastic and comfortable speaking in front of large groups of people.
?Patience with various types of learners.
?Skilled in determining why and how tasks should be handled to effective completion.
?Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
?Excellent written and verbal communication skills.
?Must have availability to work various shifts influenced by current business needs.
?College degree preferred or equivalent work experience required.
?High school diploma or GED required.
?Must pass background and drug tests.
?Experienced with the Microsoft Office Products ?Excel, Word, and PowerPoint

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