Temporary Mental Health Customer Service Representative

Description: ? This is a temporary role with a duration of up to 6 months. ? Responsible for coordinating testing services for patients by: ? Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. ? Working with healthcare providers to complete the required documentation and sample submission. ? Working with insurance companies to secure the highest possible coverage for patients. ? Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. ? Employee will be on the phone approximately 60-80% of the time. ? Independently manage assigned work and meet production and quality metrics. ? Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. ? Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. ? Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of Myriad or our customers? experience. ? Participate in the Quality Assurance plan. ? Comply with applicable CLIA and HIPAA regulations. Requirements: ? High school diploma or equivalent required. ? Fluent in Spanish is preferred/encouraged. ? Excellent interpersonal and communication skills. ? Accurate typing skills of at least 35 words per minute. ? Excellent listening, transcribing, and self-review skills. ? PC experience, including familiarity with Excel, Word, Internet, and e-mail. ? Able to manage several tasks simultaneously, often under pressure. ? Excellent organizational and task management skills and professional judgment. ? Enjoys problem solving and identifying patterns. ? Hardworking individual who loves working on a team and supporting others. ? Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps. Benefits: