Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-08
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 13-12-2024 17:48
Business Analyst (Entry Level)
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Non-Captive Insurance Agent - Work from Home
Posted on: 13-12-2024 17:48
Event Setup Specialist
Posted on: 13-12-2024 17:48
Recruiter (Remote - GTM Roles)
Posted on: 13-12-2024 17:48
[Fully Remote] Amazon Data Entry Jobs (URGENT)
Posted on: 13-12-2024 17:48
Analyst/Sr Analyst, Revenue Accounting
Posted on: 23-11-2024 06:30
2025 Pathways Advisor
Posted on: 13-12-2024 17:47
Customer Support - Data Entry Specialist
Posted on: 31-01-2025 09:59
Amazon Book Publishing Writer (Entry Level / Remote)
Posted on: 19-08-2024 00:00
Remote Entry-Level Yelp Data Entry Jobs - Flexible & Dynamic Opportunities
Posted on: 20-11-2024 13:46
Remote Customer Chat - $15-$20/hr | $25-$35/hr | Part-Time
Posted on: 29-08-2024 00:00
Part-Time Instructor (Remote) Computer Information System - Online College for Career Advancement
Posted on: 02-02-2025 00:00
Entry Level Sales Rep, Work from Home Remotely
Posted on: 20-01-2025 06:21
Associate Manager, Strategy and Operations, Dasher Authenticity
Posted on: 02-02-2025 00:00
React Native Tech Lead (Remote From Anywhere)
Posted on: 16-11-2024 00:00