united healthcare careers work from home

Full job description At UnitedHealthcare, we are reducing complexity in the healthcare process, improving community health, and removing obstacles to high-quality care. Millions of people's lives are improved as a result of the work you do here. Come help construct the future health care system, which will be more responsive, cost-effective, and equitable. Are you ready to have an impact? Join us... and begin to care. Connecting. Developing as a team.

Providers who provide care for our members will be supported by the Provider Customer Services Call and Chat Representative. By phone call or concurrent chat, it is their responsibility to respond to questions about benefits and eligibility, billing and payments, clinical authorizations, EOB, and behavioral health.

Monday through Friday, this position is full-time (40 hours per week). During our normal business hours of 10:35 AM to 7:05 PM CST, employees must be able to work any of our eight-hour shift schedules. Given the requirements of the business, it may be necessary to work weekends, holidays, and/or occasional overtime.

We provide paid training for 12 weeks. From Monday through Friday, training hours are 8:00 a.m. to 4:30 p.m. CST. Virtual training will be provided from your home.

As you take on challenging tasks, you will have the option to work remotely* if you are based in the state of Florida.

Principal Obligations:

Fills in as the supporter for suppliers by showing responsibility and proprietorship to determine issues
Specialist co-ops in a multi - channel climate including call, simultaneous talk, as required
Rapidly and properly emergency contacts from medical care experts (i.e., doctor workplaces, centers, charging workplaces)
Look to comprehend and recognize the requirements of the supplier, addressing questions and settling issues (e.g., advantages and qualification, charging and installments, clinical approvals, clarification of advantages, conduct wellbeing)
Research and analyze complex earlier approval and guarantee issues and find proper ways to determine recognized issues to keep away from rehash calls/messages, accelerations, and supplier disappointment
Team up really with numerous inward accomplices to guarantee issues are settled and completely imparted to suppliers sooner rather than later
Solid multi - entrusting to successfully and effectively explore in excess of 30 frameworks to extricate important data to determine and stay away from issues across various lines of business (C&S, M&R, E&I) supplier types, and call types
Impact suppliers to use self - administration advanced devices helping with route questions and selling the advantages of the apparatus incorporating supporting quicker goal

You'll be compensated and perceived for your presentation in a climate that will challenge you and provide you clear guidance on the stuff to prevail in your job as well as give improvement to different jobs you might be keen on.

Prerequisite Skills:

Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90% Ability to work any full-time (40 hours a week) 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday through Friday Given the requirements of the business, it may be necessary to work weekends, holidays, and/or occasional overtime.

Preferable Experiences:

Experience working in a related setting (such as an office, a call center, customer service, etc.) and prior knowledge of healthcare terminology Telecommuting Requirements: primarily working with computers and phones

Live inside the province of Florida
Capacity to stay with all delicate reports secure (if pertinent)
Expected to have a committed workspace laid out that is isolated from other living regions and gives data security
Should live in an area that can get a UnitedHealth Gathering supported high velocity web association or influence a current rapid network access

Delicate Abilities:

Ability to multitask, including the ability to type in multiple conversations. Ability to resolve calls and messages, avoiding escalated complaints. Time management skills. Emotional intelligence and empathy. Active listening and comprehension. Excellent written communication skills. Demonstrated problem solving, organizational, and interpersonal skills. Consistently achieving quality and productivity standards. All employees working remotely will be required to adhere to the Telecommuter Policy of UnitedHealth Group. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system We trust everybody of each and every race, orientation, sexuality, age, area, and pay merits the valuable chance to carry on with their best life. However, people of color, historically underrepresented groups, and those with lower incomes continue to face far too many obstacles to good health today. As a company priority reflected in our mission, we are committed to reducing our environmental impact and facilitating and providing equitable care that reduces health disparities and improves health outcomes.

Diversity makes the environment healthier: All qualified applicants will be considered for employment at UnitedHealth Group regardless of race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other legally protected characteristic.

Workplaces at UnitedHealth Group are drug-free. Before beginning employment, candidates must pass a drug test.

united healthcare careers work from home

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