UPS Customer Support Assistant - Remote Work

UPS as a Remote Customer Support Assistant! Work from the comfort of your home while assisting customers with their inquiries and providing top-notch service. Enjoy the flexibility and convenience of remote work with a globally recognized company. Earn competitive compensation while honing your skills in a dynamic virtual environment. Don't miss out on this chance to be part of a supportive team... and make a difference from wherever you are. Apply now and embark on a rewarding remote career journey with UPS.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, or chat, providing accurate and helpful information.

Assist customers with tracking shipments, processing orders, and resolving delivery issues.

Troubleshoot problems and escalate complex issues to the appropriate department for resolution.

Maintain detailed records of customer interactions and transactions.

Identify opportunities to improve customer service processes and procedures.

Collaborate with other team members to ensure seamless service delivery and customer satisfaction.

Requirements:

Previous experience in customer service or a related field is preferred.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a proactive approach to addressing customer needs.

Familiarity with UPS services and shipping processes is a plus.

Ability to work independently and efficiently in a remote environment.

Proficiency in computer applications and software, including MS Office and CRM systems.

Availability to work flexible hours, including evenings and weekends as needed.

Benefits:

Remote work opportunity with flexible hours.

Competitive compensation package.

Opportunities for career advancement and professional development.

Access to comprehensive training and support resources.

Join a dynamic and diverse team committed to excellence in customer service.

How to Apply:

If you are passionate about delivering outstanding customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you are a great fit for this role

Apply Job!